Florian created a post, 01 December 2022 15:44
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
Florian created an article, 01 December 2022 15:44
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...